Privacy Policy and Terms of Use
By continuing to use this website, you are acknowledging and agreeing to all of the practices described herein, as well as our terms of use and conditions, below, which are incorporated herein by reference. If you do not agree with the terms in this Privacy Policy, please do not use our Sites or services and do not provide your personally identifiable information to us. We may make changes in this Privacy Policy, so be sure to reread it from time to time. Changes to this Privacy Policy will be posted on our Sites, as defined below, and will be effective when posted. Your continued use of our Sites or communications with us following the posting of any changes constitutes your acceptance of our Privacy Policy as revised. Therefore, please read this policy carefully.
This Privacy Policy applies to Personally Identifiable Information collected by the following Oakwell Management LLC companies, including Oakwell Holdings LLC and Oakwell Operating Company LLC (together, “Oakwell,” “we”, “us”, “our”).
This Privacy Policy describes how Oakwell collects, uses, and processes Personally Identifiable Information we learn about individuals (“you,” “your”) when:
- You visit or use services available on www.Oakwellteam.com, and other websites provided by Oakwell where this Privacy Policy is posted (together, our “Sites”);
- You communicate with us via the online message function;
- We receive information about you from Oakwell Affiliates (defined below) or other third-party companies with which we collaborate (“Business Partners”); or
- You represent a Business Partner or other company doing business with Oakwell.
Note that some Oakwell-affiliated companies (“Oakwell Affiliates”) maintain a separate website and display a separate Privacy Policy. The privacy policy displayed on the website of an Oakwell Affiliate supersedes this Privacy Policy for purposes of that Oakwell Affiliate.
THE INTERNET IS NOT SECURE. WE HIGHLY RECOMMEND AND ADVISE YOU NOT TO PROVIDE ANY CONFIDENTIAL OR SENSITIVE INFORMATION OVER THE INTERNET. IF YOU CHOOSE TO DO SO, IT IS AT YOUR OWN RISK! ANY UNLAWFUL OR CRIMINAL CONTENT PROVIDED WILL BE SUBJECT TO LAW ENFORCEMENT REVIEW.
What is Personally Identifiable Information?
We use the term “Personally Identifiable Information” in this Privacy Policy to refer to information that identifies, relates to, describes, or is reasonably capable of being associated or linked, or could reasonably be linked, directly or indirectly, with you.
This Privacy Policy does not cover the following information:
- publicly available information
- aggregated, pseudonymized or anonymized information
- information collected by third-party websites or social media you reach by navigating from links on our Sites.
Information Collection, Use, and Disclosure
Oakwell obtains information voluntarily from online visitors to
- fulfill online requests,
- inform them of programs and events via the newsletter
- improve the site
- improve our own marketing campaigns
- comply with applicable laws and regulations or law enforcement requirements.
Oakwell will take reasonable steps to protect the integrity and confidentiality of Personally Identifiable Information, which has been obtained through this website. Oakwell may only disclose Personally Identifiable Information in accordance with the law and will only be used for the purpose it was collected. Information collected voluntarily from our website visitors may be shared with Oakwell Affiliates, including, without limitation, Omicelo Investments LLC, Oakwell’s current and potential investors and Business Partners, such as third-party marketing companies with whom we work, and use to develop or improve our programs and services. However, we may use certain tracking technologies and pixels as described in the section below, “How We Use Cookies, Pixels and other Tracking Technologies,” which may collect some types of Personally Identifiable Information for our website users. The information sent to Oakwell’s Business Partners for survey purposes will be aggregated, de-identified and screened before it is ever shared with them.
We may collect the following types of information from our website visitors:
- Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data, including your IP address, the date and time you accessed or left the website, and which pages you viewed. As noted above, some parts of our website use cookies and other tracking technologies to collect this information about your general internet usage, including while logged into a certain social media platform. See section below “How We Use Cookies, Pixels and other Tracking Technologies” to learn more.
- Information that you provide directly to us by filling in the “contact-us” form on our Sites, such as your name, e-mail address, telephone number, and any message you submit to us.
We do not request information that is considered sensitive personal information under the laws of some states (“Sensitive Information”). We ask that you not send or disclose any Sensitive Information to Oakwell. OAKWELL DOES NOT COLLECT PROTECTED HEALTH INFORMATION AS THAT TERM IS DEFINED BY THE HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT. DO NOT VOLUNTEER ANY PROTECTED HEALTH INFORMATION TO US.
By submitting a telephone number or e-mail address to Oakwell, you agree that a representative of Oakwell, or a third party acting on our behalf, can contact you at the e-mail address or phone number you provide. Your consent is not required to receive any of these services.
In order to provide you with timely, efficient service in a cost-effective manner, information you provide to Oakwell may be transferred to the appropriate Oakwell department or authorized staff member who require access to the information for business purposes so he or she can deliver the service or information you requested.
Automated Online Data Collection
Data about your device and online activities is collected automatically when you visit our Sites, including:
- When you access our Sites, we may collect your device identification and Internet Protocol (IP) address, the type of browser and operating system you use, access times and the possible physical location of your device (as determined, for example, using satellite, cell phone tower and WiFi signals).
- When you visit our Sites, we and our Business Partners, such as analytics and digital advertising companies, collect Internet Usage Data transmitted by cookies and similar tracking technologies placed on your device or web browser. If you choose to be signed into a social media account while browsing our Sites, you may be authorizing social media companies to use cookies to track information and send the collected information to Oakwell and authorizing us to collect and use that information in accordance with this Privacy Policy. For more information about how we use these technologies and how you can restrict their use, see the sections below titled “How We Use Cookies, Pixels and other Tracking Technologies.”
Forms
The following online forms are located on the Sites:
- Request e-mail or call-back
- Submit e-mail address to receive our newsletter
- Submit a Message
Third-Party Website Links
Where appropriate, relevant Internet links are provided to third-parties or Oakwell Affiliates. Oakwell is not responsible for the privacy practices, availability, accuracy, or content of any website not owned or operated by Oakwell. These links are provided to our online visitors as a convenient way to access helpful resources. A link to another website does not imply an endorsement by Oakwell. Links to external websites will be evaluated periodically for appropriateness and can be removed at any time. We encourage online visitors to read the privacy statements of any third-party websites they may visit. Oakwell does not accept any responsibility or liability for such third-party websites’ policies whatsoever as we have no control over them.
How We Use Cookies, Pixels and other Tracking Technologies
A “cookie” is a piece of text which asks permission to be placed on your device’s hard drive. Once you agree, this cookie file is stored on the hard drive of your device. They help us to improve our website. They present the content from our website in the most effective manner for you and your device. We also use cookies to aggregate user statistics and improve website functionality.
Additionally, certain parts of our website also work with third-party products or services (“Service Providers”) to offer and present our website to you. These Service Providers may include but are not limited to Google Analytics, Google Advertising, Bing advertising, Yoast Search Engine Optimization (“SEO”) and/or other Service Providers who help us track and analyze our website user activity, measure the effectiveness of our advertising and fundraising efforts, and support the optimization of our digital campaigns.
Our website uses cookies, tracking pixels and related technologies that are set by Oakwell or by our Service Providers. The information collected through these cookies and other tracking technologies is stored and retrievable either for the duration of the website visit (known as “session cookies”), or until some later point in time set by our website (known as “persistent cookies”).
Examples of information we and our Service Providers collect through the use of these technologies may include how often someone visits our website and what they do while on our website. We and our Service Providers use this information in the aggregate to understand how our visitors as a group use different resources and to help us improve our website. We and our Service Providers may also collect information about the activity of individual website users.
Most internet browsers accept cookies by default, but you can modify your browser preferences to block or restrict cookies if you do not want your web browsing activity tracked. Please note that some cookies are necessary for our website to operate and, as such, cannot be declined. However, such cookies do not collect any Personally Identifiable Information. If you choose, you may use the Digital Advertising Alliance (DAA) WebChoices Tool to globally opt-out of third-party tracking via website cookies. There are also a variety of other tools publicly available to manage cookies and similar technologies that collect information related to your use of our website. To learn more about cookies and modifying your browser settings related to these cookies you can review guidance from the Federal Trade Commission (“FTC”).
We are not responsible for the effectiveness or compliance of third-party opt-out mechanisms or programs. Please note that if you delete your cookies or upgrade your browser after having opted out, you will need to opt out again. Your opt-out is specific to the browser you are using and the device from which you access the Site. Therefore, if you use multiple browsers or devices you will need to opt out on each browser or device. You can access the information on our website without enabling cookies in your browser, but disabling cookies may result in a diminished ability to take advantage of the services and related informational content on our website.
We also use services and tools provided by CallRail Inc. (“CallRail”) to track the voice calls we receive through the dedicated phone number posted on the Sites.
The information collected by CallRail may include your phone number, the name displayed on the caller ID and other data that may be correlated to CallRail’s business customer’s data resources.
Our Service Providers may acquire additional information about your activity on our website, including pages you visit, access times, visit duration, how you arrived at our websites and your IP address. An IP address is a number that identifies a device connected to the internet. For most devices, the IP address changes on at least a weekly basis. Our Service Providers may also acquire device identifiers and specific information about the browser you use. In some cases, this information may be unique to you.
We do not use flash cookies on our Site.
Additionally, our website uses pixels which are HTML code snippets that are loaded when a user visits a website or opens an e-mail. It is useful for tracking user behavior and activity. With a tracking pixel, advertisers can acquire data for online marketing, web analysis or e-mail marketing. If such data is analyzed in a particular way, the data collected through these pixels can be used for other purposes as well, for example retargeting/behavioral advertising.
If you’d like to disable these tracking pixels, there are a number of ways in which you can prevent your data from being collected by tracking pixels:
- Set browser and e-mail settings to be as restrictive as possible such that external graphics are only supported after permission, and HTML e-mails are not supported. Appropriate firewall settings can also be used to do this
Some browser extensions can be used to make tracking pixels visible (e.g. PixelBlock, uBlock Origin, HTTPS Everywhere, etc.).
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page.
You can opt out of specific third-party targeted advertising by visiting the settings pages of those third-parties, such as:
Data Retention
We will retain Personally Identifiable Information for the period necessary to provide our services or fulfill the purposes for which it was collected, or as otherwise required by our contracts or by law.
Your marketing Communications Choices
You can opt-out of receiving e-mail marketing communications or newsletters from us by following the “unsubscribe” instructions included in each of our e-mail marketing communications. You can also unsubscribe by e-mailing us at ask@oakwellteam.com or contacting us as explained in the section “How to Contact Us.” We will need to know the name and e-mail address that you want us to remove from our marketing database and add to our ‘Do Not Contact’ list. It may take up to ten days to process your request to unsubscribe from e-mail marketing messages. If you unsubscribe from marketing messages, we may still send e-mails to you that involve your orders or responses to your questions.
Security
To secure your information, we have put in place commercially suitable administrative, physical, electronic, and managerial procedures to safeguard the confidentiality, integrity and availability of your Personally Identifiable Information appropriate to the nature of the Personally Identifiable Information we collect.
Nonetheless, the transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically on our website, and transmission of such data is entirely at your own risk.
Phishing Scam Awareness
Phishing is a technique used by online thieves to try to get you to disclose your Personally Identifiable Information under false pretenses. Phishing scams begin with e-mail messages that appear to come from popular websites or websites that you trust. These messages may include logos similar to your bank or credit card company’s logos. If you get an e-mail message asking for Personally Identifiable Information, do not reply or click on the link in the message.
Oakwell will never request an online visitor to provide personal, health or financial information by e-mail. Please notify us immediately if you receive an e-mail claiming to be from Oakwell requesting personal, health or financial information.
Additional tips and resources about protecting yourself online can be found within the AARP Cyber Safety Handbook (PDF) or the OnGuardOnline website. The handbook also has a number of useful tips regarding shopping safely on the Internet, handling junk e-mail and protecting your computer.
How to Contact Us
If you have any questions about this Privacy Policy, or want to obtain more information about Oakwell’s privacy practices, you can contact us:
- By U.S. postal mail:
Oakwell
1435 Bedford Ave,
Pittsburgh, PA 15219
Attn: Compliance Department - By telephone: 1 (617) 674 – 3075
- By e-mail: ask@oakwellteam.com
To learn more about changing your cookies preferences, see the Section called “Manage my Cookies Preferences.”
If you need to access this Privacy Policy in an alternative format because of a disability, please contact us as explained in “How to Contact Us.”
Children’s Privacy
The Sites are not intended for, and Oakwell does not knowingly collect or sell Personally Identifiable Information from, children under 16 years of age without appropriate parent or other consent. If we learn that Personally Identifiable Information from individuals under 16 years of age has been collected without appropriate consent, we will take reasonable measures to promptly delete that information from our records. If you become aware of any Personally Identifiable Information we have collected from children under age 16, please contact us as explained in “How to Contact Us.”
Policy Modifications
Oakwell reserves the right to change this policy at any time, without advance notice. However, if Oakwell makes any material changes to this policy, we will notify you by posting a notice on our website. Please review this policy periodically to keep informed of any changes or updates. Any dispute arising out of the use of this website shall be governed by the laws of the Commonwealth of Massachusetts.
Indemnification
YOU ACKNOWLEDGE YOU ARE USING THIS WEBSITE AT YOUR OWN RISK. THIS WEBSITE IS PROVIDED BY OAKWELL ON AN “AS IS” AND “AS AVAILABLE” BASIS, AND WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED. YOUR SOLE REMEDY FOR DISSATISFACTION WITH THIS WEBSITE, WEBSITE-RELATED SERVICES, AND/OR HYPERLINKED WEBSITES IS TO STOP USING THE WEBSITE AND/OR THOSE SERVICES.
YOU UNDERSTAND AND AGREE THAT YOU ARE PERSONALLY RESPONSIBLE FOR YOUR BEHAVIOR ON THIS WEBSITE OR THE BEHAVIOR OF PERSONS UNDER YOUR CONTROL SUCH AS MINOR CHILDREN. YOU AGREE TO INDEMNIFY, DEFEND AND HOLD HARMLESS OAKWELL, ITS AFFILIATES, SUBSIDIARIES, STAFF, BUSINESS PARTNERS, LICENSORS, EMPLOYEES, AGENTS, AND ANY THIRD-PARTY INFORMATION PROVIDERS TO THE SERVICE FROM AND AGAINST ALL CLAIMS, LOSSES, EXPENSES, DAMAGES AND COSTS (INCLUDING, BUT NOT LIMITED TO, DIRECT, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY AND INDIRECT DAMAGES), AND REASONABLE ATTORNEYS’ FEES, RESULTING FROM OR ARISING OUT OF YOUR USE, MISUSE, OR INABILITY TO USE THIS WEBSITE.
Copyright and Trademark
All content on this website is the exclusive property of Oakwell unless noted otherwise and is protected by copyright laws. Oakwell’s marks include, but are not limited to the Oakwell logo. The trademarks, service marks, and logos of other organizations used on this website are the property of their respective owners. Online visitors may print or download information from this website for personal, non-commercial use only. The contents of this website may not be distributed, modified, reproduced, or used, in whole or in part without the prior written consent of Oakwell. Requests can be sent to: ask@oakwellteam.com
In accordance with the Digital Millennium Copyright Act, 17 U.S.C. § 512 (the DMCA) Oakwell is registered as a Service Provider with the United States Copyright Office. Notifications of copyright infringement claims occurring within the Oakwell network should be reported to the Oakwell Marketing Department: ask@oakwellteam.com.
Any such notice must be in writing, and must include the following information as required by the DMCA:
- A physical or electronic signature of the copyright owner or the person authorized to act on its behalf
- A description of the copyrighted work claimed to have been infringed
- A description of the infringing material and information reasonably sufficient to permit Oakwell to locate the material
- Your contact information, including your address, telephone number, and e-mail
- A statement by you that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law
- A statement that the information in the notification is accurate, and under the pains and penalties of perjury, that you are authorized to act on behalf of the copyright owner.
Thank you for your interest in Oakwell.
Effective Date: July 8, 2024
Terms of Use
Please read the following terms and conditions with care before using this website. By accessing or using our website, you consent to the following terms and conditions. We reserve the right to change this information at any time and therefore, we recommend that you review these terms regularly.
We value your privacy. To learn more about how we collect, use and disclose your information through our website, please review our Privacy Policy, above. Our Privacy Policy is incorporated herein by reference.
Ownership
All pages within this website and any material available for download are the property of Oakwell and/or its subsidiaries or affiliates. The content on Oakwellteam.com is provided to you without charge as a convenience and for your informational purposes only. This website offers educational information on our organization, its services, health-related issues and resources. This information is not intended to be a substitute for professional medical advice, medical diagnosis or treatment. Always seek the advice of your physician if you have any questions regarding a medical condition.
Acceptable Use
Oakwell hereby grants you a non-exclusive license to use the website solely for your personal, non-commercial use. Any unlawful use of this website or use inconsistent with these terms and conditions is prohibited and will result in an automatic termination of such license.
By submitting an e-mail address and/or telephone number to Oakwell, you agree that a representative of Oakwell, or a third-party acting on its behalf, can contact you at the e-mail address and/or number you provide. Your consent is not an obligation to receive any of our services.
Copyright
The contents on Oakwellteam.com are copyrighted and may not be distributed, modified, reproduced or used, in whole or in part without the prior written consent of Oakwell. Downloading or printing information from the website to a single computer for informational, personal and non-commercial use is permitted as long as all copyright or proprietary information remains intact or is added to the excerpt under “source”.
Website Uptime
We take all reasonable steps so that our website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and other technical issues. Therefore, we will not be liable if this website is unavailable at any time.
Our website may be temporarily unavailable due to issues such as system failure, maintenance or repair, or for reasons beyond our control. Where possible, we will try to give our users advance warning of maintenance issues, but shall not be obliged to do so.
Disclaimer of Warranties
In providing this website to you for your convenience and for informational purposes only, you use the site at your own risk. Although every effort is made to ensure that the material within this website is accurate and timely, we make no warranties or representations as to the accuracy or completeness of the contents, whether the contents are current, or free from changes caused by third-parties. We assume no liability for interruptions, errors, computer viruses or other hazards resulting from your use of this website.
THE WEBSITE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED, REPRESENTATIONS OR ENDORSEMENTS WHATSOEVER WITH REGARD TO ANY INFORMATION OR SERVICE PROVIDED THROUGH THIS WEBSITE, INCLUDING, TITLE, NON-INFRINGEMENT, OR ANY OTHER WARRANTY, CONDITION, GUARANTY, OR REPRESENTATION, WHETHER ORAL OR IN WRITING, OR IN ELECTRONIC FORM.
OAKWELL DOES NOT WARRANT OR ASSUME ANY LEGAL LIABILITY OR RESPONSIBILITY FOR THE ACCURACY, COMPLETENESS OR USEFULNESS OF ANY INFORMATION DESCRIBED WITHIN OR DERIVED FROM OUR WEBSITE OR OUR SERVICES.
Limitation of Liability
YOUR USE OF OUR SITE IS ENTIRELY AT YOUR OWN RISK. WE WILL NOT BE RESPONSIBLE TO YOU OR TO ANY THIRD-PARTIES FOR ANY DIRECT OR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES OR LOSSES OR INJURY YOU MAY INCUR IN CONNECTION WITH YOUR USE OR INABILITY TO USE THE WEBSITE OR OUR SERVICES, OR YOUR RELIANCE ON OR USE OF THE WEBSITE, THE INFORMATION OR SERVICES PROVIDED, OR THAT RESULT FROM MISTAKES, OMISSIONS, INTERRUPTIONS, DELETIONS OR ANY FAILURE OF PERFORMANCE, OR ANY OF THE DATA OR OTHER MATERIALS TRANSMITTED THROUGH OR RESIDING ON OUR WEBSITE, REGARDLESS OF THE TYPE OF CLAIM OR THE NATURE OF THE CAUSE OF ACTION, EVEN IF WE HAVE ADVISED OF THE POSSIBILITY OF SUCH DAMAGE OR LOSS.
Indemnification
You agree to defend, indemnify, and hold us, our officers, directors, employees, volunteers, agents, licensors, and suppliers, harmless from and against any claims, actions or demands, liabilities and settlements including without limitation, reasonable legal and accounting fees, resulting from or alleged to result from, your use of and access to the website or your violation of these Terms or your violation of any third-party right, including without limitation any trademark, copyright or other proprietary or privacy right.
Links to Other Websites
As a convenience, we have included links to other internet websites not managed by Oakwell. Oakwell does not review, control or take responsibility for the accuracy of content on these websites. The websites we link to are owned and controlled by other organizations or parties. Their Privacy and Security Policies may differ from Oakwell’s policies.
Linking to other websites not managed by Oakwell does not imply endorsement or credibility of the service, information, or product(s) offered. Oakwell assumes no liability related to a user’s use on any linked websites. Your access to and use of these websites, including the information, services or products, is solely at your own risk.
Similarly, if a third-party provides a link to our website, it does not necessarily reflect an official relationship with that third-party.
Confidentiality
Please be aware that most information transmitted over the Internet is not secure; thus, confidentiality cannot be guaranteed. Information of a confidential, proprietary or privileged nature should not be sent electronically to Oakwell. Any patient information transmitted to our website will be treated as non-confidential. Protected medical information should never be sent to our website.
Trademark Notice
The Oakwell logo is the trademark and service mark of Oakwell. All other trademarks, service marks and logos used in this site are the trademarks, service marks or logos of their respective owners.
User Conduct
When using our website, you shall not post or send to or from either the website:
- (a) content for which you have not obtained all necessary consents
- (b) content that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offense, give rise to a civil liability, or otherwise is contrary to the law in any applicable jurisdiction where our website is being used
- (c) content which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
We will fully cooperate with any law enforcement authorities or court order requiring us to disclose the identity or other details or any person posting materials to our website in breach of this Section.
You shall not use our website while distracted or preoccupied, such as when operating a motor vehicle. You should access our website only with due regard for your own safety and the safety of others.
Assignment
These Terms, and any rights and licenses granted hereunder, may not be transferred or assigned by you.
General
These Terms, together with the Privacy Policy, other terms or legal notices published by us on the website, and any other applicable agreements, shall constitute the entire agreement between us concerning use of the Site. If any provision of these Terms is deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms, which shall remain in full force and effect. No waiver of any term shall be deemed a further or continuing waiver of such term or any other term, and our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision. YOU AGREE THAT ANY CAUSE OF ACTION ARISING OUT OF OR RELATED TO THE WEBSITE MUST COMMENCE WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES. OTHERWISE, SUCH CAUSE OF ACTION IS PERMANENTLY BARRED. The Terms of Use and Privacy Policy are governed by the laws of the Commonwealth of Massachusetts, United States and controlling United States Federal Law.
Reservation of Rights
Our failure to enforce any provision of these terms shall not be construed as a waiver of any provision or right.
How to Contact Us
If you have any questions about this Privacy Policy, or want to obtain more information about Oakwell’s privacy practices, you can contact us:
- By U.S. postal mail:
Oakwell
1435 Bedford Ave,
Pittsburgh, PA 15219
Attn: Compliance Department - By telephone: 1 (617) 674 – 3075
- By e-mail: ask@oakwellteam.com
©2024 Oakwell Management LLC. All Rights Reserved.
